Help + FAQs
Have a question? Let us help you.
Contact our Main Desk at 630 869 6160 or [email protected] for account information and general questions.
Contact our Adult Services desk at 630 869 6155 or [email protected] for research and reference questions.
Contact our Youth Services desk at 630 869 6165 or [email protected] for youth and teen services questions.
Visit our Staff page for a complete list of contact information.
FAQs
I forgot my library card number. How can I look it up?
Enter your information into this online tool, and an email containing your library card number will be sent to the email address associated with your account.
How many items can be checked out at one time?
A Westmont patron may check out a maximum of 100 items at one time, including up to 30 DVDs, 30 CDs or audiobooks, and 5 videogames.
How long may I keep the items I checked out?
The loan periods for items checked out at Westmont can be found at this page.
Can I use the internet if I do not have a library card?
If you do not have a library card, a one-day guest pass for the Computer Lab is available at the Main Desk. You can also use the public wifi (WPL Wireless) for no charge.
Can I renew items? How many times can I renew?
If no other patrons are waiting for the item, items checked out at the Westmont Public Library (excluding Most Wanted items) may be eligible for up to two automatic renewals. For questions, please contact the Main Desk.
What fines and fees do you charge?
You will not be charged any overdue fines for late materials for items checked out at the Westmont Public Library. Charges for lost or damaged items still apply. A replacement library card is $1.00. See our fine-free policy here.
What if the Westmont Library does not have the item I want?
The Westmont Library is linked to nearly 100 area libraries via the SWAN online catalog. This allows you to request items from other libraries by accessing your account online. You can also visit other SWAN public libraries and check out materials. Visit the Adult Services, Youth Services, or Main Desks for help on requesting specific items.
Do you have a copy or fax machine?
We have a public fax machine and copy machine on the main floor of the Library. Black and white copies are $0.10/page and color copies are $0.50/page. There is no charge to use the fax machine, but there is a limit of five pages per fax.
Do you have tax forms?
Every year the Library receives state and federal tax forms that can be picked up from the months of January through April. We can download old tax forms for $.10 per page. More information, including links to the IRS website and help with tax preparation, can be found on our Tax Resources page.