Help + FAQs

Have a question? Let us help you.

Contact our Main Desk at 630 969 5625 ext 4 for renewals and general questions.

Contact our Adult Services desk at 630 969 5625 ext 5 for research and reference questions.

Contact our Youth Services desk at 630 969 5625 ext 6 for kids and teens service questions.

Visit our Staff page for a complete list of contact information.


FAQs

How many items can be checked out at one time?

A Westmont patron may check out a maximum of 100 items at one time, including up to 30 DVDs, 30 CDs or audiobooks, and 5 videogames.


How long may I keep the items I checked out?

The loan period for items checked out at Westmont is as follows:

Books

  • Most Wanted Books: 2 weeks, non-renewable, no grace period*
  • New Books: 2 weeks
  • Books: 3 weeks

DVDs, CDs, and Videogames

  • DVDs: 2 weeks
  • Most Wanted DVDs: 1 week, non-renewable, no grace period*
  • CDs: 3 weeks
  • Audiobooks: 3 weeks
  • Videogames: 2 weeks
  • CD-ROMs: 2 weeks

Technology

  • 3 weeks
    • iPads (non-renewable, no grace period*)
    • WiFi hotspots
    • Drawing tablets
  • 1 day, in-library use only
    • Laptops
    • Portable projector
    • Apple and Android device chargers
    • USB Hard Drive
    • DVD and BluRay Writers
    • Sony Handycam

Other

  • Magazines: 1 week
  • USB language tutorials: 2 weeks
  • Board Games: 2 weeks
  • Literacy bags: 3 weeks
  • Canvas bags: 3 weeks

*Fines are .15 per day for items checked out at the Westmont Public Library after 3-day grace period unless noted. Fines for iPads are $1.00 per day.


Can I use the internet if I do not have a library card?

If you do not have a library card, a one-day guest pass is available for purchase at the Main Desk for $1.00. You can also use the public wifi (WPL Wireless) for no charge.


Can I renew items? How many times can I renew?

If no other patrons are waiting for the item, you can renew items checked out at the Westmont Public Library (excluding Most Wanted items) up to two times.


What fines and fees do you charge?

You will be charged $.15 a day for overdue library items. A replacement library card is $1.00.


What if the Westmont Library does not have the item I want?

The Westmont Library is linked to more than 75 area libraries via the SWAN catalog. This allows you to request items from other libraries by accessing your account online. You can also visit other SWAN public libraries and check out materials. Visit the Adult Services, Youth Services, or Main Desks for help on requesting specific items.


Do you have a copy or fax machine?

We have a public fax machine and copy machine on the main floor of the library. Black and white copies are $.10/page and color copies are $.50/page. There is no charge to use the fax machine, but there is a limit of five pages per fax.


Do you have tax forms?

Every year the library receives state and federal tax forms that can be picked up from the months of January through April. We can download old tax forms for $.10 per page. More information, including links to the IRS website and help with tax preparation, can be found on our Tax Resources page.